Most commonly requested spare parts — straps, latches, poles, bolts, brackets, keys, ladders, and hinges — can be purchased directly from our Spare Parts page. If you don't see the part you need listed there, or you'd like help confirming the right part for your tent, reach out to us at [email protected] and our team can look into it for you.
Looking for a rainfly or have a cracked/cloudy rainfly skylight? That's handled through a separate, dedicated process — see our Rainfly Guide for details.
What to Have Ready
To help us get you the right part as quickly as possible, please have the following on hand when you reach out:
The part you need — e.g. a strap, latch, pole, bolt, bracket, key, ladder, or hinge, and where on the tent it's located.
Your tent model and generation — for example Skycamp 2.0, 3.0, 4.0 Duo, 4.0 Trio, X-Cover, or BDV. If you're not sure, a photo of the tent or its serial number label helps us confirm it quickly.
A lock code, if you're requesting a replacement lock or key. This is usually stamped on the lock cylinder or latch itself — not on the key — and is either 4 digits (e.g. '1234') or 5 characters starting with a letter (e.g. 'K1234' or 'S1234').
Whether this is tied to an existing order or is a standalone request.
Your full shipping address — name, street address, city, state/province, postal code, and country.
Shipping
Within the United States: we'll confirm your shipping address with you and pass your request along.
Canada: spare parts can't currently be shipped internationally through this channel — please reach out to [email protected].
Outside the U.S. and Canada: please contact our global support team at [email protected], who can advise on options for your region.
What Happens Next
Once we have your part, tent model, and shipping details, a team member will follow up directly with pricing, availability, and next steps. If a part is discontinued, backordered, or not sold individually, we'll let you know before going any further.
Replacement parts come with a 1-year warranty. If a part arrived damaged or defective, that's handled separately under our standard warranty process rather than as a spare parts request — please complete our Warranty Form and we'll take care of it.
Have questions along the way, or not sure which part you need? Email us anytime at [email protected] and we'll help you sort it out.